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Some key points

  • The software is still in Beta mode.
  • The software is only compatible with Windows 8.1 or higher.
  • The software must be run in administrator mode in order to function.
  • Your browser and cyber security software might caution you that the file is potentially unsafe. This is due to the fact that we have not yet submitted the software for analysis and certification. Please select the “allow” option for the file on your browser when downloading and for your cyber security software when installing.

Frequently Asked Questions

You can load up to 250 devices and assign each device to an employee. The amount of devices is limited by the number of IP addresses that a network router can assign.

All they have to do is connect to your business’ Wi-Fi and they will automatically clock in and out as they enter and leave the Wi-Fi range.

Your employees can also use wired devices. When the device is turned on it will clock in, and when the device is turned off it will clock out.

Before a device is clocked out it enters buffer mode which is an allocated time a device can be disconnected from the network before being clocked out. The time limit on the buffer setting can be changed to your own preference.

You can also manually enter clock times in case of incorrect clocking.

You can customise on which day (start of shift or end of shift) an employee’s clock time must be clocked if they work past midnight. You can also choose to automatically allocate clock times between the two days.

You can get reports showing all of the clock times as well as the daily work hours, which can also be exported.

While viewing the clock report in the program, you can also amend, add and delete clocks.

The program will keep the clock statuses as of the last scan and resumes from that state when the program runs again. All employees who were clocked in at the time of the power outage will remain clocked in for the duration of the outage and all employees who were clocked out will remain clocked out.

The program scans your network in order to clock devices in and out. To access the network in Windows administrator privileges are required.

Recommended system requirements are 4 CPU cores, 8 GB of RAM, 200 MB of free disk space and Windows 10 or higher.

Minimum system requirements are 2 CPU cores, 4 GB of RAM, 200 MB of free disk space and Windows 8.1. When running the program with minimum system requirements it is recommended not to have multiple programs open.

Most Android tablets and laptops are low end and do not have the computing power to optimally run the program.

Mac computers are generally more expensive and not usually used for the purposes of running systems and therefore do not align with our target market of cost sensitive businesses.

To keep our development cost low in order to offer the program at an affordable price to the client, we decided to only develop a program for Windows devices.

No, you only have to install the program on a computer that is connected to the same network that your employees connect to with their phones.

Yes, if your setup is correct. The program can only monitor one network and that is the network that the computer it is running on is connected to. If you have multiple networks, ensure that all your employees are connected to the same network that JaWiSoft TAP is monitoring.

If the device is connected via Wi-Fi, keep the device close to the router for a couple of minutes. It might be that the Wi-Fi signal was too weak each time the clock cycle ran.

Discovery mode must be turned on for the device. This problem is usually encountered with PCs.

On your Windows device, go to the “Network and Sharing Center”. Select “Advanced sharing settings”. For your network type select “Turn on network discovery” and “Turn on file and printer sharing”.

For cellular devices, please consult the manufacturer’s manual or web support as the settings differ per manufacturer and operating system version.

The program itself is simple. Depending on your current network setup, you may need to alter your network settings for the program to detect all devices, though anyone who is computer literate and can follow a manual will be able to do so.

The program is still in beta and undergoing constant changes. In order to have the program declared as safe, it must be submitted for analysis and certification. However, that analysis only analyses the program as it was at the time of submission. When significant changes are made the program is “new” again and classified as potentially unsafe, and must be submitted for analysis again.

To save costs the beta versions of the program will not be certified.

For the program to work it needs to be run on a device that is connected to the same network that your employees are connected to at all times. If the program is running on your phone and you need to leave your business premises and take it with you the program will stop working.

No, giving your employees access to your business network is a fundamental part of how our clocking program works. If you have security concerns, you can set up your network in such a manner that your employees cannot access your files and internet.

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